Privacy Policy

Who We Are

About Us

This website is operated by Metric Tristarinc Limited (“we”, “us”, “our”).

Registered address: Unit 101, D1, Donnybrook Commercial Center, Donnybrook, Douglas, Cork, T12 TY43 .

Contact email: (info@metrictristarinc.ie)

Contact number: +353 21 2413 194

Scope 

This Privacy Policy explains how we collect, use, share, and protect personal data when you: 

• Visit or interact with our website.
• Contact us or use any forms, booking, account, or support features on the site.

What We Collect

We may collect the following categories of personal data

Information you provide to us

• Contact details (e.g., name, email address, phone number) when you submit an enquiry or form.

• Account or booking details (if applicable).

• Messages and correspondence you send to us.

Information collected automatically

• Device and browser information (e.g., IP address, operating system, browser type).

• Usage data (e.g., pages viewed, time spent, clicks, referring URLs).

• Approximate location derived from IP address.

Cookies and similar technologies

We use cookies and similar technologies to enable website functionality and (where applicable) to understand usage and improve the site. See the Cookies section below.

How We Use Data

We use personal data to

Provide and operate the website and its features.

Respond to enquiries and provide customer support.

Process bookings/orders and provide services (if applicable).

Send service-related communications (e.g., confirmations, updates).

Improve website performance, content, and user experience.

Maintain security, prevent fraud, and protect our systems.

Comply with legal obligations.

Legal bases for processing (GDPR)

Where the GDPR applies, we rely on one or more of the following lawful bases:

• Contract: to provide services you request or manage bookings/orders.

• Legitimate interests: to operate, secure, and improve our website and services.

• Consent: for optional cookies/analytics/marketing where required.

• Legal obligation: to meet regulatory or legal requirements.

Cookies

Cookies are small text files stored on your device. We may use:

• Strictly necessary cookies (required for the site to work)

• Preferences cookies (remember your settings)

• Analytics cookies (help us understand site usage)

• Marketing cookies (track effectiveness of advertising, if used)

Where required by law, we will request your consent before placing non-essential cookies, and you can change your preferences at any time. You can also manage cookies through your browser settings.

Miscellaneous

Sharing and Disclosures

We may share personal data with:

• Service providers who help us run the website and deliver services (e.g., hosting, analytics, email delivery, booking/payment providers).

• Professional advisers (e.g., legal, accounting) where necessary.

• Authorities where required to comply with law or protect rights, safety, and security.

• Business transfers in the event of a merger, acquisition, or asset sale.

We do not sell your personal data.

International Transfers

If we transfer personal data outside the EEA/UK, we will use appropriate safeguards (such as adequacy decisions or Standard Contractual Clauses) to protect your information.

Data Retention

We keep personal data only as long as needed for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods depend on the nature of the data and why it is processed.

Security 

We implement technical and organisational measures designed to protect personal data. Our systems are updated with the ISO 27001:2023 certification to ensure that we practice safe data storage methods. However, no system is completely secure, and we cannot guarantee absolute security. 

Changes to this policy 

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

Your Rights

Depending on your location (and in particular under GDPR), you may have the right to

• Access your personal data.

• Correct inaccurate or incomplete data.

• Request deletion (where applicable).

• Restrict or object to certain processing.

• Data portability.

• Withdraw consent at any time (where processing is based on consent).

• Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us.